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Cancellation Policy

If you are no longer able to make your class, we kindly ask that you cancel your booking online or on the app with as much notice as possible.

We ask that you arrive at least 10 minutes before the class start time. If you have not signed in by 5 minutes before the scheduled start time of the class, your space may be freed up to allow walk-ins.

If you are on a monthly membership and you no show 3 times over a month period, the option to book online or on the app will be suspended for a period of one month. You will need to book for your classes at Reception.


Home Practice Policy

The Nook Urban Retreat is not responsible or liable to you for any injury or harm you sustain as a result of our online classes. By participating in our online classes, you recognise that there is always an element of risk(s) involved with any physical activity and you are choosing to participate at your own risk.

It is your sole responsibility to ensure the environment in which you will exercise is safe and suitable for exercise prior to participation in our online classes. You should CEASE participation in the exercise and seek immediate medical assistance (as required) if:

(i) at any time during a session you feel discomfort or pain;
(ii) any time before the exercise you feel discomfort or pain; and/ or
(iii) you have an underlying medical or health condition.

You are advised NOT to participate in the exercise or live class if (without limitation) any of the following applies: you are pregnant or have given birth in the last 6 months, you have heart problem(s), back problem(s), high or low blood pressure, high cholesterol, headaches/dizziness or a fainting feeling when you carry out exercise, epilepsy, diabetes, or if you experience pain or limited movements in any joints (knees, for example).

Privacy Policy



This Privacy Policy sets out the policy of The Nook Urban Retreat (together “we”, “us”, “our”, “The Nook Urban Retreat”) with respect to the way we obtain, use and disclose information about you through our website at (“Our Site”).

We understand and respect your privacy when visiting this website, particularly pertaining to the disclosure of your personal information. We will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

This Privacy Policy applies only to The Nook Urban Retreat and not any other organisations or websites in which The Nook Urban Retreat is linked.


What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

In simpler terms, personal data is any information about you that enables you to be identified. This information can be direct, such as your name and contact details, and also indirect, such as identification numbers, electronic location data and other online identifiers.


Your rights

You have the following rights under the GDPR, which we always work to uphold in this Policy:

  1. The right to be informed about how we collect and use of your personal data.

  2. The right to access the personal data we hold about you at any time.

  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. You can edit your personal information or contact us to have it rectified for you.

  4. The right to be forgotten where you can request for any of your personal data that we hold to be deleted.

  5. The right to restrict or prevent the processing of your personal data.

  6. The right to object to us using your personal data for a particular purpose or purposes.

  7. The right to data portability where if you have provided personal data to us directly either through automated means based on your consent or based on an agreement, you can ask for a copy of your data to be transferred to you or to another party.

  8. Rights related to automated decision-making and profiling where you can object to any automated decisions made without human involvement in the decision making process that affect you significantly.

To know more about how we use your personal data or to exercise your rights as outlined above, please contact us at

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.


Data we collect

We may collect personal and non-personal data such as, but not limited to, your name, date of birth, gender, address, email address, telephone number, payment card information (only if you ask is to store it), time and date of your bookings, IP address, web browser and version, operating system and the site that referred you to Our Site.


How we use your personal data

In adherence with the GDPR, we collect and use your personal data on a lawful basis where the data is necessary for us to fulfil our contractual agreement with you, because you have agreed to our use of your personal data, or because it is in our legitimate interests to provide you with the best products and services securely. We may use your personal data for the following purposes:

  • To provide and manage your access to Our Site.

  • To personalise your experience on Our Site.

  • To supply our products and/or services to you. Your personal details are required in order for us to enter into a contract with you.

  • To communicate with you.

  • To provide you with information via email.

  • To improve our products, services and/or site through your feedback.

  • To run a promotion, contest, survey or other marketing activities, which you have the right to opt-out of.


How long we store your personal data for

We will not store your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.


How and where we store or transfer your personal data

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows.

We may share your data with external third parties that are based outside of the EEA. The following safeguards are applied to such transfers:

  • We will only transfer your personal data to countries that the European Commission has deemed to provide an adequate level of personal data protection. More information is available from the European Commission.

  • We use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts ensure the same levels of personal data protection that would apply under the GDPR. More information is available from the European Commission.

  • Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

  • Restricting access to data to key employees only, and only on a need-to-know basis;

  • Ensuring all access is password protected;

  • Any printed data will not be kept for any longer than is necessary.


How we may share your personal data

We may sometimes contract with the following third parties to supply certain products and/or services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

  • MINDBODY Online for site registration and web scheduling

  • Paysafe for payment processing services

  • Mailchimp for email marketing services

We may use third party service providers to administer activities on our behalf, such as sending out promotions, contests and/or surveys with your consent. In these cases, the third parties may require access to some or all of your data for those limited purposes. We take reasonable steps to ensure your data is handled in accordance with your rights.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.


How you can control your personal data

In addition to your rights under the GDPR, you may be given options to restrict our use of your personal data when you submit personal date via Our Site. We strive to give you strong control over our use of your data for direct marketing purposes, including the ability to opt-out of receiving emails from us).


How you can withhold information

You may access certain areas of Our Site without providing any personal data at all. However, to use all the features and functions on Our Site you may be required to submit or allow for the collection of certain data.


How you can access your personal data

You can reach out to us of you want to know what personal data we have about you and if you want a copy of that information. This is known as a subject access request. All subject access requests should be made in writing and sent to the email or postal addresses shown in the Contact Us section at the end of this Policy.

Normally there is no charge for subject access requests. However if your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. In some cases, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. During that time, we will keep you fully informed of our progress.


How we use cookies

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and/or services. We don’t store personal information in these cookies, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on Our Site are used in accordance with the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“Cookie Law”). Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may block these Cookies by changing your internet browser’s settings, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

Name of Cookie: PHPSESSIDTemporary

Purpose: cookie to establish a user session

Strictly Necessary: Yes

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for social sharing on Facebook and Instagram, analytics, marketing and operational purposes. We do not control the activities of such third parties, nor the data that they collect and use themselves. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them. To know more, kindly check the privacy policies of any such third parties.


The following first-party Cookies may be placed on your computer or device:

Name of Cookie: _fbp, fr

Purpose: Marketing

Provider : Facebook

Name of Cookie: _ga, _gid, _gat

Purpose: Analytics

Provider : Google Analytics

Our booking system will use either Cookies (where possible) or JWT to enable us to identify and track you during the checkout experience. Information stored in either of these mechanism contain no personally identifiable information.

Name of Cookie: ci_session

Purpose: Booking

Provider : Reservie

Name of Cookie: csrf_cookie_name

Purpose: Booking

Provider : Reservie

You can choose to enable or disable Cookies in your internet browser. Most internet browsers enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

We recommend that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

For further details, please consult the help menu in your internet browser or the documentation that came with your device.

Company information

Our Site is owned and operated by The Nook Urban Retreat.


Contact Us

If you would like to reach out to us regarding personal data and data protection, including to make a subject access request, you can do so by sending us an email at

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