Frequently asked questions

General questions

How do I get to The Nook Urban Retreat?


You can find our address and Google map location here.




What are your operating hours?


Our studio is open when classes/workshops take place. This is generally weekday evenings and Saturday mornings, however please check our class schedule for the most up to date information.




Where's the nearest place to park my vehicle?


The nearest place that you can park your vehicle is either at Salt Lane car park which is approximately 2-3 minutes' walk from our store. The postcode for this carpark is CV1 2GY and you can find further information here.




Do you offer locker facilities at The Nook Urban Retreat?


[LOCKERS TEMPORARILY OUT OF USE] Yes we do. We provide lockers for our customers free of charge.




Will I find showers at The Nook Urban Retreat?


[SHOWERS TEMPORARILY OUT OF USE] We have showers for men and women at The Nook Urban Retreat. We provide body wash and shampoo, but feel free to bring your own if you prefer. We also have hairdryers free to use.




Do you have a newsletter I can subscribe to for the latest updates?


Of course! You can subscribe here to stay up to date with all the latest promotions and things happening at The Nook. We aim to only email a monthly newsletter so you don't have to worry getting too many emails from us.




How can I get in touch with you?


Please find our contact details here.




Is The Nook Urban Retreat disabled friendly?


As we are located on the first floor with no disabled access, we unfortunately cannot accommodate people who are wheelchair-bound. We recommend that you email us if you have any specific access questions so that we can assist you further.




Any general etiquette I should follow at The Nook Urban Retreat?


Yes, you can find this here.





Yoga

What time should I arrive for my class?


We encourage you to arrive 10 minutes before the start time of your class. Studio doors will be locked once a class has started, and if you are late you will not be able to enter the Studio.




Must I make a booking before attending?


Yes, all classes are pre-booked only. All bookings must be made on our website prior to the class.




Do you have a cancellation policy?


All classes have a 6 hour cancellation policy; if you late cancel or are a no-show you will lose the class pass. Members, if you late cancel or are a no-show for three times or more, your membership may be revoked. Monthly Unlimited members will be charged £5 for a no-show. All workshops have a 24 hour cancellation policy.




Do I have to bring my own mat?


We highly encourage you to bring your own yoga mat with you. We have a limited number of mats in the Studio for you to borrow should you need one, however this is on a first come first served basis. You will also be asked to clean the mats and any props you use with our disinfectant at the end of your class.




What are your pricing options?


We offer a variety of flexible pricing options. View our full pricing structure here.




Do you sell gift cards?


Yes we do offer gift cards for The Nook Urban Retreat! You can find more information about these here.




Do you have any introductory offers?


Yes we do! Enjoy 5 days of unlimited classes for just £10 if you are new to The Nook. Find out more here.




Can I share my class pass with friends and family?


Your class passes and memberships are non-transferrable and we reserve the right to refuse any customers whom we have reason to believe are using another person's class pass.




I'm pregnant. Can I still attend yoga classes?


We recommend that pregnant women do not practise in their first trimester and that you attend classes in your second/third trimester with consent from your doctor or midwife. Please email us before attending your class so that we can advise which classes would be best for you, as not all of our instructors are trained in prenatal yoga.




I'm not the most flexible person. Can I still attend your yoga classes?


Of course! Flexibility isn't a requirement to do yoga and in fact, most yogis start out feeling stiff and inflexible. With time and practice your body will gradually become more limber. You'll be surprised at what the human body is capable of!




Is there a minimum age for attending a yoga class?


You must be at least 16 years old to attend our classes.





Tea Lounge [TEMPORARILY CLOSED]

What tea do you serve?


We serve a selection of teas from Canton, a small family-owned, independent tea company who only purchase their tea leaves directly from small farmers. These farmers handpick every leaf that goes into the tea we serve and Canton pride themselves on knowing that the farmers are being treated ethically and that the tea they provide is of top-notch quality! Read more about them here. Ethical and sustainable practices are important to us and we are proud to serve Canton's tea here at The Nook Urban Retreat. Have a look at our Tea Lounge menu here!




Can I takeaway my tea?


Of course! We use plant-based packaging from Decent Packaging and are proud to serve our takeaway tea in their sustainable cups and lids made from plants. In fact, all the disposable cups we use in store are from these lovely people!




Do your teas contain caffeine?


Our black and green teas contain caffeine whilst our herbal teas are naturally caffeine-free.




Do your teas contain any allergens?


No, none of our teas contain allergens. We have a full tea menu in store that outlines the ingredients if you have a particular allergy please speak to a member of staff.





Meditation [TEMPORARILY CLOSED]

How do I get to The Nook Urban Retreat?


You can find our address and Google map location here.




What are your operating hours?


Our studio is open when classes/workshops take place. This is generally weekday evenings and Saturday mornings, however please check our class schedule for the most up to date information.




Where's the nearest place to park my vehicle?


The nearest place that you can park your vehicle is either at Salt Lane car park which is approximately 2-3 minutes' walk from our store. The postcode for this carpark is CV1 2GY and you can find further information here.




Do you offer locker facilities at The Nook Urban Retreat?


[LOCKERS TEMPORARILY OUT OF USE] Yes we do. We provide lockers for our customers free of charge.




Will I find showers at The Nook Urban Retreat?


[SHOWERS TEMPORARILY OUT OF USE] We have showers for men and women at The Nook Urban Retreat. We provide body wash and shampoo, but feel free to bring your own if you prefer. We also have hairdryers free to use.




Do you have a newsletter I can subscribe to for the latest updates?


Of course! You can subscribe here to stay up to date with all the latest promotions and things happening at The Nook. We aim to only email a monthly newsletter so you don't have to worry getting too many emails from us.




How can I get in touch with you?


Please find our contact details here.




Is The Nook Urban Retreat disabled friendly?


As we are located on the first floor with no disabled access, we unfortunately cannot accommodate people who are wheelchair-bound. We recommend that you email us if you have any specific access questions so that we can assist you further.




Any general etiquette I should follow at The Nook Urban Retreat?


Yes, you can find this here.